Starbatteryhouse.com thanks you and values your purchase with us. This section describes Starbatteryhouse.com’s policies on payments received from customers and returns to customers for products or services ordered.
Acceptable Methods of Payment
Presently payment methods available with Starbatteryhouse.com are through Credit Cards, Debit Cards and net banking only. As and when other methods will be incorporated, the same would be updated here as well. Your Credit/Debit card information remains private and confidential. Starbatteryhouse.com and our secure online payment gateways use Secure Sockets Layer security technology to protect your card information. We accept all VISA & Master Cards– only Indian cards, as International cards would not be supported. You will have to enter your 16 digit Credit/Debit card number and the 3 digit CVV (Card Verification Value) code which is at the back of your card and complete the payment.
Verified By VISA (VBV) and MasterCard Secure Code
With a view of making Online shopping safer, the Reserve Bank of India has made it mandatory, from 1st August 2010 onwards, for all transactions to have an extra level of authentication. The “extra level” is a password which you will have to enter after entering your Credit Card/ Debit Card details while making an online payment. This technology is called Verified by VISA (VBV) or MSC (MasterCard Secure Code).You will have to log onto your bank’s website for registration and each bank has its own process for registration.
Cash On Delivery (C.O.D.)
Is available in Bangalore, Hoskote, Narasapura and Kolar where our stores are located only and are valid for a maximum of Rs. 25,000 /- per transaction or Single Order only. Our customer has to pay the complete booked amount prior to delivery, to be collected by authorized starbatteryhouse.com collection personnel. The official receipt for cash collected will be provided to the customer.
All products which have the C.O.D. icon on the product detail page are available for Cash on Delivery in Bangalore, Hoskote, Narasapura and Kolar where our stores are located only.
You can avail of C.O.D. on an order if
1) Your selected products are available for a C.O.D.
2) Your delivery location is serviceable by Cash collection personnel.
3) Cash Collection will be made only between 10:00 am to 06:00 pm during the day and at the billing address as given by the customer during online booking.
Placing orders using C.O.D
1) Identify the products with C.O.D. icon available for online purchase.
2) Add them to your shopping cart, proceed to checkout.
3) Provide the shipping address and proceed to the payment page.
4) In the payment page, select the 1st option, C.O.D.
5) Enter the CAPTCHA code as given below, click on Submit.
6) You will receive the Order confirmation page with Order details.
All offer prices on Starbatteryhouse.com are all-inclusive; there are no hidden charges whatsoever. You have to only pay the offer price that you see on our product page next to the specific product image.
After placing your valued order and making the payment, we would not be able to make any changes in the same. Also combining or adding orders once they have been placed would not be possible. Post shipment of your products, orders cannot be cancelled at all. In the event of non-delivery occurred due to your mistake (wrong name, address or any other wrong information), Starbatteryhouse.com, would incur an extra cost for redelivery and the same would be claimed from you.
Any order placed for a product that is listed at an incorrect price may be cancelled. This shall be regardless of whether the order has been confirmed and/or payment levied. In the event the payment has been processed, the same shall be credited to your account and duly notified to you by email.
- Pre-Order Prices Guarantee.
- If prices are increases after your order, the current price (Release Date effect) will be applicable on your order.
- The balance amount of your pre-booking should be pay before the shipment of your order.
- We are running Pre-Order only on Net Banking, Debit and Credit Card.
- Condition applies only on pre-orders before its release date.
- If Pre-Orders are placed at the same time as regular orders, your online order status and shipping confirmation emails will include the Pre -Order.
- Pre-Ordered products are shipped separately, We will not be sent with any other booked products.
- We aim to deliver Pre-Ordered products on or after the official launch date and as well as stock availability.
Returns and Refunds
Starbatteryhouse.com makes every effort to service the orders placed with them, as per the specification and delivery timelines mentioned against each product. As a policy, we request you to kindly check the product and the accessories while accepting the delivery. In case of any discrepancies, kindly bring it to our notice before accepting delivery by calling us on 022-2676 6100 or email us on [email protected] After acceptance of delivery of the product, Starbatteryhouse.com will not entertain any returns or refund request.
In case, the payment mode of the order is Online (Credit/Debit Card OR Net Banking) and if the customer wants to cancel/return his/her order, then 3% of the order amount will be deducted from the refunding amount.
Refund will be done within 10-15 working days from the date of request of refund.
After-sales service is provided by the authorized service centres of the respective manufacturing companies for product service requirement, kindly contact us on the above-mentioned details for the same.
For any product/service available on sale on Starbatteryhouse.com the company does not assume any liability. Starbatteryhouse.com is only in the business of providing products/services from manufacturers to customers at the destination of their choice in Bangalore, Hoskote, Narasapura and Kolar